Frequently Asked Questions
🌴 About The Coral Palm
What is The Coral Palm?
The Coral Palm is a coastal-inspired boutique offering thoughtfully curated home, lifestyle, and gift pieces designed to bring a relaxed, sun-washed feel into everyday living.
📦 Orders & Shipping
How long does shipping take?
Shipping times vary by item. Most orders arrive within 7–14 business days. Some artisan or drop-shipped items may take slightly longer. You’ll receive tracking details once your order ships.
Do you ship internationally?
At this time, we ship within the United States only.
🔄 Returns & Exchanges
What is your return policy?
Eligible items may be returned within 14 days of delivery in unused, original condition. Some items are final sale. Please see our full Returns Policy for details.
Which items are final sale?
Gift cards, seasonal or limited-edition items, custom pieces, oversized items, and heavily discounted products are final sale.
What if my item arrives damaged?
Please contact us within 48 hours of delivery with photos, and we’ll take care of it.
🧺 Care & Product Details
How do I care for my items?
Care instructions vary by product. General care guidance can be found on each product page. We recommend gentle use and care to preserve each piece’s beauty.
Will colors look exactly like the photos?
We do our best to display accurate colors. Due to lighting, screen settings, and natural materials, slight variations may occur.
🎁 Gift Cards
Do gift cards expire?
No — Coral Palm gift cards never expire.
Can I add a personalized message to a gift card?
Yes! Gift cards can include a custom message at checkout.
📩 Customer Support
How can I contact you?
Email us anytime at support@shopthecoralpalm.com. We aim to respond within 1–2 business days.
Why are some items drop-shipped?
We partner with select artisans and suppliers to bring you unique pieces. This allows us to offer thoughtfully curated items without mass production.