Shipping policy

At The Coral Palm, each item is thoughtfully curated and shipped directly from our trusted suppliers. This allows us to offer a unique collection of beautiful finds while keeping our offerings fresh and intentional.

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Processing Time

• Orders are typically processed within 2–5 business days

• Once your order ships, you’ll receive a confirmation email with tracking information when available

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Shipping Time

• Shipping times vary by product and supplier

• Most orders arrive within 7–14 business days after processing

• Some items may arrive sooner, while others may take slightly longer depending on availability and destination

We appreciate your patience as your order makes its way to you.

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Shipping Rates

• Shipping costs are calculated at checkout

• Occasionally, items from the same order may ship separately at no additional cost to you

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Delays

While we work closely with our suppliers, occasional delays may occur due to carrier issues, weather, or high-demand periods. We are not responsible for delays once an order has been handed off to the shipping carrier, but we’re always happy to assist if you have questions.

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Incorrect Address

Please ensure your shipping address is entered correctly at checkout. We are not responsible for orders shipped to incorrectly provided addresses. If you notice an error, contact us as soon as possible and we’ll do our best to help before the order ships.

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Lost or Damaged Items

If your order arrives damaged or incorrect, please contact us within 7 days of delivery with photos of the item and packaging so we can assist you.

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Pre-Order Items

Some items at The Coral Palm are offered as pre-order. These products are clearly labeled “Pre-Order” on the product page and include an estimated shipping window.

By purchasing a pre-order item, you acknowledge and agree to the estimated ship timeframe listed.

Pre-order items will ship once inventory arrives at our warehouse. Estimated shipping windows are subject to minor delays due to supplier, manufacturing, or transit timing outside of our control.

If your order includes both pre-order and in-stock items, your order may ship separately.

All pre-order sales are final.

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Questions?

If you have any questions about your order or shipping, please reach out to us at support@shopthecoralpalm.com we’re happy to help.