Refund policy

Returns & Exchanges

At The Coral Palm, we want you to love your purchase and enjoy every detail of sun-washed living. If something isn’t quite right, we’re here to help.

Eligible Returns

• Returns are accepted within 14 days of delivery
• Items must be unused, unwashed, and in original condition
• Original packaging must be included

Non-Returnable Items

For hygiene and small-batch reasons, the following items are final sale:

• Bedding (sheets, pillowcases, duvet covers)
• Towels, washcloths, and bath textiles
• Seasonal & holiday collections
• Clearance or marked Final Sale items

Exchanges

• Exchanges are available for damaged or defective items only
• Please contact us within 48 hours of delivery with photos

Damaged or Incorrect Items

If your item arrives damaged or incorrect, please email us at support@shopthecoralpalm.com within 48 hours of delivery. We’ll make it right.

Return Shipping

• Customers are responsible for return shipping costs
• Original shipping fees are non-refundable
• We recommend using a trackable shipping method

Refunds

• Approved refunds will be issued to the original payment method
• Please allow 5–10 business days for processing once received

Pre-Order Refund Policy

Pre-order items are clearly marked on the product page with an estimated shipping window.

Because these items are reserved specifically for you in advance, all pre-order purchases are final sale and cannot be canceled, returned, or refunded once placed.

If a pre-order item arrives damaged, please contact us within 48 hours of delivery and we will make it right.

Estimated shipping windows are provided in good faith but may be subject to minor supplier or transit delays beyond our control.

Disclaimer:

Lifestyle images are digitally styled for inspiration. Slight variations in shape and color may occur.